Refund policy

 

 

Returns

You can return items within 14 days of receiving your order, in line with the UK Consumer Contracts Regulations 2013.

To be eligible for a return:

Items must be unused, unworn, and in their original condition, with all tags and packaging intact.

Proof of purchase (order number or receipt) is required.

For hygiene reasons, underwear, swimwear, and earrings cannot be returned unless faulty.

Refunds

Once we receive and inspect your return, we will notify you by email.

If approved, your refund will be processed to your original payment method within 7–10 working days.

Please note: shipping costs are non-refundable, unless the item is faulty or incorrect.

Exchanges

We currently don’t offer direct exchanges.
If you’d like a different size or style, please return the unwanted item for a refund and place a new order.

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery at (email new one for e commerce)
We’ll arrange a replacement or full refund at no extra cost to you.

How to Return

Email us at [your email address] with your order number and reason for return.

Repack the item securely and send it to:

Aleca Style Collective
8 Westburn Drive
Inverurie
Aberdeenshire
AB51 5QR

We recommend using a tracked delivery service, as we can’t be responsible for items lost in transit.

Contact Us

If you have any questions about returns or refunds, please contact us at:

aleca@alecastylecollective.co.uk
 01467 460106 / 07954035113